FAQ
Categories
General Questions
Is there FREE parking?
Yes! We have easy FREE Parking!
3 Parks customers receive a 2-hour parking validation in the O4W office tower structure, or find ample street parking on Ralph McGill and the surrounding area.
And at Glenwood Park, there is off-street parking and parking on the first level in the ENSO parking garage!
Is 3 Parks Wine a wine bar?
No, we are not a wine bar. We are a retail wine store, and we host special events each week.
Can I order a glass of wine?
Short answer, no. But we do offer daily educational wine tastings - Enjoy 3 half pours of preselected wines.
You may also purchase a bottle to enjoy in the open-container space outside of the shop. Alcoholic beverages cannot be opened or consumed inside the shop.
Can I make a reservation
We do not take reservations. Our tastings are casual and can be enjoyed at your own pace, ranging from 10 to 30 minutes.
If you have a group of 8 or more, feel free to let us know in advance!
Additionally, we offer event hosting if you’re interested in organizing something special with us.
Shipping & Returns
Do you ship or deliver wine locally?
Shipping is unavailable in the state of Georgia.
We do offer delivery service within Atlanta City Limits. Please call the shop to inquire about a delivery quote.
In-Store Pick Up and Shipping on Gift Certificates is Free
Do you accept returns or exchanges?
Due to Georgia laws, we cannot accept returns or exchanges of alcohol. All sales are final.
We have a 30-day return policy for wine accessories and apparel, which means you have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please come into the shop or contact us at cheers@3parkswine.com.
Unfortunately, we cannot accept returns on sale items or gift cards. You can always contact us for any return question at cheers@3parkswine.com.
What do I do if I have a damaged, defective or received the wrong item?
Please inspect your items upon reception and contact us immediately if the item is flawed, defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Can I put an item on hold?
We can hold wines from Online Sales or Special Orders for up to two months. If an order has not been picked up within that time, and reasonable attempts to contact the customer have been made, the shop reserves the right to return the item to inventory.
Wine Club
Is there a minimum commitment for Wine Club membership, and how do I cancel it?
No, there is no minimum commitment, and memberships may be canceled at any time through your T22 portal, by phone, or by emailing your preferred shop. A 48-hour notice before the 31st of each month is appreciated.
Can I modify my wine selection or switch my Wine Club tier?
We do not offer modifications to Wine Club wines. However, you can adjust your Wine Club Base Pack or change your Wine Club pack on the T22 portal or by contacting your preferred shop via email, up to 48 hours before the billing date.
When is my Wine Club selection ready for pick-up, and do I get charged automatically every month?
Wine Club selections are available on the 1st of each month at your chosen shop. If the 1st is a Sunday or holiday, the selection will be ready on the next business day. Yes, billing occurs automatically on the 31st of each month.
Can I pause my subscription or have my wines held if I'm away?
Members may pause their subscription for up to nine months, with reactivation available on the T22 portal or by email. Note that the Wine Club discount is inactive during the pause. We can hold wines for up to two months; for longer absences, delivery arrangements or a pause in membership can be organized.
Can I purchase more of a wine I enjoyed from the club, and what if I don’t enjoy a wine?
Some wines are limited in stock, but additional purchases are available if stock permits, with a 10% discount for members.
If a wine is suspected to be faulty, please bring it back for evaluation. If it is not faulty but doesn’t suit your preferences, we can discuss the possibility of another option.
What types of wines are offered in the club, and are there additional benefits for members?
All wines are curated by Sarah Pierre and the 3 Parks Wine Team, with selections varying seasonally. Wine Club members receive a 10% discount on all in-shop purchases and a free monthly educational flight. Conditions apply.